Call Centre Service Advisor FTC 2026 – Defy Appliances Midrand Opportunity
Defy Appliances is hiring a Call Centre Service Advisor in Midrand. Entry-level contract role requiring Matric and call centre experience. Apply before 14 April 2026.
If you are passionate about customer service and enjoy helping people solve problems, this opportunity at Defy Appliances could be the perfect fit for you. The company is currently recruiting a Call Centre Service Advisor (FTC) for its Midrand, Gauteng office. This is a 12-month contract position designed for individuals looking to gain experience in a professional call centre environment while working for one of South Africa’s leading appliance manufacturers.
This role is ideal for entry-level candidates who have strong communication skills, basic technical understanding, and a desire to grow within customer service and aftersales support.
About Defy Appliances
Defy Appliances is a well-established manufacturing company known for producing high-quality home appliances. With a strong presence in South Africa and beyond, Defy focuses on innovation, reliability, and customer satisfaction.
The company’s AfterSales division plays a critical role in ensuring customers receive ongoing support after purchasing products. This includes handling queries, providing technical assistance, and ensuring a smooth customer experience.
Working at Defy means being part of a team that values excellence, customer care, and continuous improvement.
Job Overview
The Call Centre Service Advisor will be responsible for handling customer interactions through telephone and written communication channels. This includes assisting customers with product-related queries, providing first-line technical support, and ensuring all service standards are met.
Location: Midrand, Gauteng
Employment Type: Contract (12 months)
Division: AfterSales
Experience Level: Entry Level
Industry: Manufacturing
Functional Area: Sales and Customer Service
This role requires a proactive individual who can manage multiple tasks, communicate effectively, and maintain a high level of professionalism when dealing with customers.
Key Responsibilities
As a Call Centre Service Advisor, your main duties will include:
- Liaising with customers and retailers via telephone and written communication.
- Providing first-line technical support by assisting customers with product-related queries.
- Educating customers about product features and usage to resolve issues effectively.
- Ensuring all service targets and KPIs are met consistently.
- Managing daily operations using systems such as Sirius and Amazon Telephony.
- Maintaining a high level of customer satisfaction in line with company standards.
- Reporting on outstanding calls and ensuring follow-ups are completed.
- Handling customer queries from various channels, including retail stores, online platforms, and service managers.
These responsibilities require attention to detail, strong communication skills, and the ability to remain calm under pressure.
Minimum Requirements
To qualify for this role, candidates must meet the following criteria:
- Matric (Grade 12) qualification.
- At least 1 year of call centre experience.
- Strong communication skills, both verbal and written.
- Ability to speak English fluently.
Candidates with experience in customer service, technical support, or retail environments will have an added advantage.
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Skills and Competencies
Successful candidates will demonstrate the following skills and attributes:
- Excellent Communication Skills: Ability to clearly explain solutions and engage with customers professionally.
- Customer Service Orientation: Strong focus on delivering positive customer experiences.
- Technical Understanding: Basic knowledge of appliances or ability to learn quickly.
- Problem-Solving Skills: Ability to identify issues and provide effective solutions.
- Time Management: Ability to handle multiple calls and tasks efficiently.
- Attention to Detail: Ensuring accuracy in reporting and system updates.
- Adaptability: Comfortable working in a fast-paced and dynamic environment.
These competencies are essential for delivering high-quality service and meeting performance targets.
Why Join Defy Appliances?
Working as a Call Centre Service Advisor at Defy offers several benefits, including:
- Opportunity to gain experience in a reputable manufacturing company.
- Exposure to professional call centre systems and processes.
- Development of customer service and technical support skills.
- A structured work environment with clear performance targets.
- The chance to build a foundation for a long-term career in customer service or sales.
Defy Appliances is committed to creating a supportive work environment where employees can grow and succeed.
Application Details
- Posted Date: 31 March 2026
- Closing Date: 14 April 2026
- Location: Midrand, Gauteng
- Contract Term: 12 months
Interested candidates are encouraged to apply before the closing date to be considered for this opportunity.
Conclusion
The Call Centre Service Advisor (FTC) position at Defy Appliances is an excellent opportunity for entry-level candidates looking to build a career in customer service and technical support. With a focus on customer satisfaction, performance targets, and continuous improvement, this role offers valuable experience in a fast-paced and professional environment.
If you meet the requirements and are ready to take the next step in your career, don’t miss this opportunity. Apply today and become part of a team dedicated to delivering exceptional customer service.
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